Troubleshooting

If you’re experiencing issues with your furnace, here are some basic troubleshooting steps you can take to identify the problem. However, if the problems persist, don’t hesitate to call us, and we’ll be happy to help get your furnace back to peak performance.  

• Check that your thermostat is set to the desired temperature and in the correct mode.  Replace the thermostat batteries if needed
• Inspect the air filter and replace or clean it according to the manufacturer’s recommendations.
• Check the circuit breaker to make sure it’s in the “on” position. If it has been tripped, reset it.
• Make sure that the furnace power switch is in the “on” position. Some furnaces have a separate switch near the unit.
• Check for error codes and refer to your system’s user manual to take appropriate action.
• Listen for unusual noises such as grinding, rattling, or squealing. These may indicate a mechanical issue that requires professional attention.
• Wait for a few minutes after making adjustments, as it may take a moment for the system to respond and start cooling or heating.
• Inspect the gas supply valve to make sure it’s open to provide gas to the furnace.  
• Check that the pilot light or ignition system is lit.  If it’s out, you can try relighting it according to the manufacturer’s instructions. For newer furnaces with electronic ignition, check for any error codes on the control panel.
• Clear any debris from around the vents and air intake, such as snow, debris, or other objects
• Check the furnace filter and replace if necessary.
• Check the flue and vent pipes for blockages or bad connections.
• If you feel comfortable, remove the thermostat cover and inspect the wiring for loose or disconnected wires
• If your system has an emergency switch, make sure it’s in the “on” position.
• Examine the fan and blower to see if they’re running while the furnace is on.

In Case of A Plumbing Emergency,  

First step: don’t panic. If possible, try to determine the cause of the emergency.  

• Look for a water valve at the source of the water leak (behind your toilet, under the sink, etc.) and turn it off.  
• If you can’t stop the water at the source, turn off the water valve coming into your home.  
• Turn water on at another location to pull any remaining water in the home’s pipe away from the leak.  
• Using towels, sheets, or other absorbent materials, try to contain the flow of water as best you can and give us a call as soon as possible.  

Plumbing Issues Homeowners Should Know About

Dripping Faucet
Fixing a dripping faucet can be as simple as putting in new O-rings, but it also depends on the type of faucet you have. If your faucet is not fixable with the help of some basic tools, it’s time to call a professional.
Water and metal surfaces don’t go well together, and excess water can create rust in pipes and other fixtures. It’s best to diagnose and fix issues like this quickly to avoid paying to replace fixtures on top of the repair itself.

Running or Clogged Toilet
If your toilet is running and you aren’t able to fix it yourself by inspecting the chain, handle, or flapper, then call a plumber to avoid other potential fees and bills from an unsolved issue.
Apart from the obvious, clogged toilets can also be a symptom of septic system damage For example: If water or sewage backs up in multiple locations within the home, something is seriously wrong.

Slow or Clogged Drains
This is one of the most common issues for which people call an expert plumbing professional. Some might only need a bit of drain cleaner but other times, a drain will need to be reached by a professional with tools that can reach in behind plaster and drywall and fix your internal problems successfully.

Water Heater Not Working
Water heater issues often require the services of a plumber, an expert natural-gas professional, an electrician, or any combination of all three.
Some common issues include:

• Valves giving way, causing the water heater to flood the surrounding area
  
• Corrosion or rust interfering with water circulation in the tank
  
• Bacteria invading the tank and making your water smell terrible
  
• Minimal hot water provided
  

A leaking water heater, however, cannot be repaired and will need to be replaced.

Leaky Pipes
Leaky pipes, or dripping faucets, can create both water waste as well as damage to your home. Water rots wood, causes metal to rust and pools up, forming breeding ground for bacteria and insects.
Replacement is the common fix for leaky pipes, even the highest-quality items wear out over time. Pipes, whether metal or PVC, can be replaced a lot easier than an entire system. A professional plumber will not only be able to advise you on the best course of action, but also perform the repairs needed.

Low Water Pressure
If one location in your home has low pressure, that particular fixture or set of pipes might be blocked. First, check to see if the low water pressure is affecting both the hot and cold water. If it’s both, the most likely cause is the aerator. Calcium deposits slowly build up which can lead to a reduction in water pressure. To clean out a faucet aerator carefully remove it, clean out any debris built up on it, and put it back on. If needed, give us a call and we can replace the aerator or troubleshoot any further low water pressure issues.

If your entire home is experiencing low water pressure, it could be a clog in your water conditioning unit. You can turn the bypass valve on your water conditioning unit to see if this increases water pressure. If this resolves the pressure issue, then give us a call to service your water conditioning system.

If the whole house still has low pressure after turning the bypass, one or more main pipes has an issue and you should give us a call.

Main Water Line Break or Leak
There are two kinds of water main breaks: the first is if the public delivery line itself could break, which would be your municipality’s responsibility. For the second king, a delivery line from the public main that brings water to your home, that’s your responsibility. For a delivery water line issue, it’s best to call a professional as soon as possible.

Sewer Line Issues
Most often, sewer line issues are the cause of simple blockages, which can be fixed by the homeowner or will require a professional plumber to come clean the lines.

However, sometimes sewer main pipes need to be replaced, particularly in older homes where clay pipes were the norm. It’s a good idea to have your connecting drains checked when having service done on one drain for your home.

Expensive Water Bill
Sudden increases in your water bill can be an indicator of a water issue in your home. A drip a second from a single faucet adds up to just under 6 gallons daily (normal use for a family of four is about 200 gallons daily.) Over time, this leak can add up and cause your utility bill to spike.

Downspout Issues
Keep downspouts clean to avoid clogging and overflow into gutters, which can add to basement water issues if left unchecked. While pipes and fixtures can cause problems at or below ground level on your property, downspout issues can be a problem both below and above ground. If they become disconnected or the connections become stressed or broken, water can seep down around the foundation and add water damage to your basement.

Wet Spots on the Lawn
Spots or standing water on your lawn can be minor, or serious, and can arise from grading issues, or major problems like leaking or damaged septic systems. Some issues can be solved with added dirt or new sod. Others require professional plumbing assistance, but all should be handled quickly.

Basement Water Stains
Water stains after flooding or other water damage often contains mold, mildew or other nasty things that smell bad and post health hazards. Stains are also indicators of unidentified water damage.

Replace the stained materials but also check the soundness of other materials, such as inspecting joists behind the drywall for wood rot and metal rust.

For maximum efficiency of your systems, here are some steps you can take as a homeowner for preventative maintenance:

• Change your air filters regularly.  
• Avoid blocking floor, wall or ceiling vents.  
• Change the water panel on your humidifier before the heating season.
• Use zoning systems to heat or cool specific areas of your home as needed, reducing energy waste in unused spaces.
• Make sure your HVAC system is appropriately sized for your home’s needs for maximum efficiency.
• Consider sealing or insulating your ducts.
• Properly insulate and seal your home to prevent heat loss in winter and reduce heat gain in summer.
• Use exhaust fans and whole-house ventilation systems to maintain indoor air quality while conserving energy.
• Invest in energy-efficient HVAC equipment with high SEER (Seasonal Energy Efficiency Ratio) ratings.
• Don’t run your system in cooling mode when outdoor temperatures are lower than 55 ° F.
• Clean the evaporator and condenser coils as needed to maintain efficient heat exchange. Dirty coils can reduce system efficiency.
• Make sure your outside condensing unit isn’t covered or clogged with leaves or debris.